Effective Date: August 7, 2025

AlShamPay is committed to protecting your privacy. This policy explains what personal data we collect and how we use, store, and protect it.

1. Information We Collect

• Personal Information: Full name, phone number, national ID/passport details, email, address.
• Transaction Information: Amounts sent/received, dates, recipient/sender details.
• Device Information: IP address, device ID, app version, location (if enabled).

2. How We Use Your Data

• To process payments and complete transactions.
• To comply with anti-fraud and AML regulations.
• To improve app performance and user experience.
• To send important updates or notifications related to your account.

3. Data Sharing

We do not sell your personal data. We may share it only with:

• Government/regulatory authorities if legally required.
• Service providers helping us run our operations (e.g., hosting, SMS services).

4. Data Security

• We use strong encryption for all data transfers.
• Access to your data is limited to authorized personnel only.
• In case of a data breach, we will notify affected users in accordance with local laws.

5. Your Rights

You have the right to:

• Access your personal data.
• Request corrections.
• Delete your account (subject to legal retention obligations).

6. Data Retention

We retain transaction records and user data for a minimum of 5 years or as required by local law.

7. Cookies & Analytics

We may use cookies or analytics tools to improve app performance. You can manage these in your app/device settings.

8. Changes to This Policy

We may update this policy periodically. We will notify you of any major changes through the app or via email.

9. Contact Us

If you have any questions about this Privacy Policy, contact us at: privacy@alshampay.sy